I don't need a fake name to cover who I am, or who my shop is. With about 3 minutes of google, you can easily find out who I am and what/where my shop is. I don't really care if Xom reads this stuff, as I don't really have a problem talking about their good and bad points.
But man there are a lot of sharks in the water in here. I'm not sure why everyone is so convinced no one can have good experiences with the Xom platform. My experience is still what I would call positive overall. We still take a lot of work from Xom. There was a hiccup in the job board a few months back, which I complained to them openly on their forums, and in various emails, texts, phone calls. That was all resolved within a few weeks and things on the job board have gotten better. We get 60% or so of our Xom work from their RFQ process , so we quote the parts to Xom and they add their commission and do all of the up front leg work to secure the order and appease the customer. Its a bit more up front work then the job board is, but it nets us better jobs overall. We do still use the job board to take work when we like the profit margin or have open capacity that needs to be filled to keep the wheels turning. Not every job is always a winner, but most have been. I don't think I will eclipse last years dollar amount with them this year, as we have added some other new customers, but we will be close. We do close to 3m per year in sales, and they are close to 50% of that work. I don't know what my exact dollar profit for last year was off the top of my head, but given my operation costs vs my quoted dollars per hour, I target a 10-15% margin. We finished last year in that range. I'm still spending every extra penny I have on equipment/tooling/inspection stuff to get the shop fully stocked while cash is still strong. We also just implemented RealTrac ERP after some bad experiences with other ERP's. I'm hoping the change will help me get better visibility on individual jobs so we can focus in on what we are best at.
As far as the other guy, I guess I don't have the energy to read through everything and determine whether he is truthful or not. When I was a 1 man shop in 2016/2017 I was doing about 400k per year total. I worked 14 plus hours a day, 6 days per week to do that. I don't work much less now but my role/responsibilities have changed a fair amount. I also have 13 machines, 10k sq ft and 10 full time guys keeping everything going. Xom certainly had a large role in being able to expand and as quickly as we did. I've said since the beginning, its not for everyone. I still believe it can be a good fit for shops, and you most likely will get out of it what you put into it. I'm not a sales guy, I am a machinist so Xom has helped fill that sales guy role for me. I also get to choose when or if I use that service, vs having a guy on the staff full time earning commission.