Doosan repair other that Ellison

cncwhiz said:

Ellison came in and measured everything that needed to be done to get the correct gap on the brake. We sent a new one out to be ground, it was the wrong size. We could not get them to come out and fix it. After weeks of going back and forth got Doosan came out and they fixed it correctly.

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cncwhiz said:

We have 3 HP4000-ii. This is the second machine to have damage to the table brake plate. The first machine was down a year. Ellison came in and measured everything that needed to be done to get the correct gap on the brake. We sent a new one out to be ground, it was the wrong size. We could not get them to come out and fix it. After weeks of going back and forth got Doosan came out and they fixed it correctly. Now we have the same brake problem on the same type of machine. The serial numbers are 1 digit apart from each other. We had Ellison come out to fix this machine. They came out and tore it apart. The brake plate was bad? They left two weeks ago and have not come back out to fix the machine? We have called and left messages
and are getting the runaround. Looking for a ligit company to repair this machine.

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Orange Vise said:

Even though DN factory ultimately fixed the first machine, I suspect it was because Ellison wasn't getting the factory support they needed from DN.

Back when Ellison was a Mori dealer, I recall a few occasions where support was handled by Mori factory techs, especially on more obscure models. Ellison simply didn't have access to the data required to fix certain problems. So DN coming in to fix your first machine's brake plate was not an anomaly, especially since the HP models were discontinued and replaced by NHP shortly after Ellison took the line.

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